Neighbourhood House Participant Rights and Responsibilities

At ANHBC Neighbourhood Houses and camps, we are committed to creating inclusive, respectful, and safe spaces where everyone feels a sense of belonging. This page outlines your rights and responsibilities as a participant in our programs and spaces. By working together, we can ensure a supportive community built on dignity, care, and mutual respect.

 If you have a question or any complaints please connect with your local Neighbourhood House.

You have the right to

Inclusive Spaces of Belonging

• A community and services free from discrimination, bias and harassment.
• Be treated with respect, dignity, privacy, and care, including freedom from abuse, exploitation, retaliation, humiliation, and neglect.
• Building strong, supportive relationships and pursue your passions at welcoming and inclusive sites,
• Access to or referrals for legal help, counselling services, and advocacy support.

Safety & Quality

• A safe and clean environment.

Privacy & Information

• Confidentiality, except when required by law.
• Be informed of the limits of confidentially and the procedures used for releasing your information.
• Access to any information, if any, we have on file about you.

Share Your Voice

• Raise concerns, recommend changes, or provide feedback to services.
• Make a formal complaint if any of these rights have been infringed.
• Refusal of service.

You are Responsible for

Inclusive Spaces of Belonging

• Act in a respectful manner towards others.
• Follow the rules of the neighbourhood house/camp.
• Respect the rights of other participants.

Giving Feedback

• Raise concerns, recommend changes, or provide feedback to services in a timely manner.
• Make a formal complaint if any of your rights have been infringed.

Health & Safety

• Stay home if you are feeling sick.
• Not engage in physical or verbal aggression or violence toward others.

Privacy & Information

• Let ANHBC neighbourhood house/camp staff know of any change in your personal information.
• Respect others’ rights to confidentiality and privacy.